1. General Information

United Medical Clinic Lisboa (UMCL LDA) is a private multidisciplinary medical clinic registered in Portugal.

• Address: Avenida Defensores de Chaves 73B, 1000-114, Lisboa, Portugal
• NIF: 517826801
• ERS License: No. E170530 dated 23.02.2024
• Health Service License: No. 24062/2024 dated 23.02.2024
• Email: admin@umedclinic.pt
• Phone: +351 300 502 822

The clinic provides medical services to adults and children, including international patients and tourists.

2. Services

• Consultations with specialists
• Diagnostic procedures (including laboratory tests, ultrasound, allergy testing, etc.)
• Telemedicine consultations
• Home visits
• Vaccination and preventive procedures

The full list of services is published on the clinic's website and in the price list.

3. Appointments and Cancellations

• Appointments can be made via phone, website, social media (Instagram, Facebook), or WhatsApp.
• Patients must notify the clinic at least 24 hours in advance to cancel an appointment. Failure to do so may result in the full cost being charged or future services requiring prepayment.
• If a patient is more than 10 minutes late, the clinic reserves the right to shorten or cancel the appointment without refund.
• Patients with a history of no-shows or late cancellations will only be served on a prepayment basis.

3.1. Appointment Confirmation

If a patient does not confirm their appointment and fails to respond to messages or calls from the clinic, the clinic reserves the right to cancel the appointment.

4. Prepayment

• For appointments with all narrow specialists and ultrasound
• For all telemedicine consultations
• For home visits
• For patients with a history of missed or late appointments

Accepted prepayment methods: bank transfer, PayPal. The appointment is confirmed only after payment is received.

5. Payment and Refunds

• Payment is due after the visit, unless prepayment is required.
• Accepted payment methods: Cash, Multibanco, MB Way, Bank cards, Bank transfer, PayPal.

Refunds are only available if the service could not be provided due to reasons caused by the clinic or for reasons beyond the patient's control. All other cases are considered individually.

6. Insurance Companies

The clinic has direct agreements with the following companies:

• Savitar Group
• Viscura International
• Cigna
• Medicare
• Ensuria
• UniMedCare (Atlas Assistance)
• International SOS
• Can Assistance
• Eurasia Assistance
• AXA Global Healthcare

For other insurance providers, the clinic issues a full set of documents for reimbursement (reembolso).

7. Personal Data and Privacy

The clinic strictly complies with GDPR and Portuguese data protection laws. Patients sign a consent form for personal data processing before receiving services. The privacy policy is available on the website and via a link sent through messaging apps.

Patient data is managed using the certified iMed medical system. All data is stored encrypted on servers located in the EU. Details are provided in the document "Personal Data Processing Policy."

8. Special Conditions

• All procedures are performed on an outpatient basis. The clinic does not offer inpatient services.
• Patients must provide accurate information and follow medical recommendations.
• The clinic reserves the right to refuse service in case of aggressive behavior, rule violations, or refusal to pay.
• All procedures are carried out only with the patient's written or verbal consent.

9. Jurisdiction and Language

These terms are governed by Portuguese law. Any disputes shall be resolved under the jurisdiction of the courts of Lisbon, Portugal.

This document is provided in Russian, Portuguese, and English. In the event of discrepancies, the Portuguese version shall prevail.